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Shipping Policy

Thank you for visiting and shopping at Ninja Division UK. This page describes the terms and conditions that constitute our Shipping Policy.

SHIPPING ORIGIN

PROCESSING TIME

SHIPPING CHARGES

DELIVERY TIMES

CONFIRMATION & ORDER TRACKING

CHANGE OF ADDRESS

CUSTOMS, DUTIES, AND TAXES

DAMAGES

INTERNATIONAL SHIPPING

SHIPMENT TO P.O. BOXES OR APO/FPO ADDRESSES

RETURNS AND REFUNDS

PREORDERS

 

SHIPPING ORIGIN

Unless otherwise noted, all orders are shipped from the United Kingdom.

 

PROCESSING TIME

Due to the COVID-19 outbreak, order processing may be delayed. We thank you for your patience during this difficult time. We are doing everything possible to get orders out to you as fast as we can.

Orders are processed once per week. Orders are not shipped on weekends or holidays.

If we are experiencing a high volume of orders or an item is out-of-stock and awaiting a restock, shipments may be delayed. Please allow additional time for processing.

 

SHIPPING CHARGES

Ninja Division ships orders via Royal Mail. Alternative shipping services may be used depending on the nature of the order. Shipping charges for your order will be calculated and displayed at checkout.

 

DELIVERY CHARGES

Royal Mail has a typical delivery time of 2 - 4 days for domestic packages.  Please allow 1 - 2 weeks for orders shipped to Europe. Depending on your country, delivery may take longer due to local Covid-19 restrictions and delays. Delivery times to the rest of the world can vary dramatically, please allow an additional 2 - 6 weeks. Delivery delays can occasionally occur.

 

CONFIRMATION & ORDER TRACKING

You will receive a Shipment Confirmation e-mail once your order has been packed, containing your tracking number(s). Shipping is usually the next day and the tracking number will be active within 24 hours after that. Due to the COVID-19 outbreak, orders processing may be delayed.

 

CHANGE OF ADDRESS

To update the shipping address on your order you will need to log in to your account and change your default address. Once you have done this, please contact us and we will apply the new address to your order.

Please note that once a tracking number has been generated for your order, we will be unable to amend that order, this includes address details.

 

CUSTOMS, DUTIES, AND TAXES

Ninja Division is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). Ninja Division is required by law to list accurate values on customs declarations.

 

DAMAGES

Ninja Division is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. 

Please save all packaging materials and damaged goods before filing a claim. 

If you would like to purchase insurance for your shipment please contact us prior to making your order for details.

 

INTERNATIONAL SHIPPING

Ninja Division makes every effort to ship our products worldwide. However, we reserve the right to suspend shipping to any country, territory, state, or region without notice.

 

SHIPMENT TO P.O. BOX ADDRESSES

Ninja Division ships to addresses within the United Kingdom, and to Europe and the rest of the world. Some packages may be undeliverable to P.O. Boxes. In such cases, an alternate shipping address may be requested.

 

RETURNS AND REFUNDS 

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.

 

PREORDERS

Orders which include preorder and non-preorder items will be fulfilled when preordered items are available.